Refund & Returns Policy

Last Updated: August 2026

Thank you for shopping with Noor East UK. We are committed to providing high-quality, authentic Eastern products and ensuring your complete satisfaction. This policy outlines your rights and our commitments in accordance with UK law.

Your Right to Cancel

In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order and request a return within 14 days of receiving your goods, without providing any reason. To qualify for a return:

  • The request must be made within the 14-day period
  • Items must be returned in their original, unopened, and resalable condition
  • Proof of purchase (order number or invoice) must be provided

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are not eligible for return once opened or unsealed:

  • Perfumes, attars, body sprays, and aromatic oils
  • All cosmetic and personal care products
  • Bakhoor, oud, and other incense products
  • Food & drink items including coffee, tea, spices, and herbs

This does not affect your statutory rights. You are always entitled to a full refund or replacement if an item is faulty, damaged, not as described, or sent incorrectly.

How to Request a Return

  1. Contact us within 14 days of delivery at info@nooreast.co.uk with your order number and reason for return.
  2. We will confirm eligibility within 48 hours.
  3. Once approved, return the item within 14 days using a tracked and insured postal service, securely packaged.

Return Address: Noor East UK – Office 117, Hellidon Close, Cariocca Business Park, Manchester, M12 4AH, United Kingdom.

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds

Once your return is received and inspected, approved refunds will be processed to the original payment method within 5–7 working days. Refunds include the full item price and standard outbound delivery cost. Express delivery charges and return shipping costs are excluded (unless the item was faulty or incorrect).

Damaged, Faulty, or Incorrect Items

Contact us at info@nooreast.co.uk within 7 days of delivery with your order number and photographic evidence. We will arrange a free replacement or full refund including all shipping costs.

Exchanges

We do not currently offer direct exchanges. Please return the item for a refund and place a new order.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015.

Contact & Company Information

info@nooreast.co.uk | www.nooreast.co.uk
117 Hellidon Close, Cariocca Business Park, Manchester, M12 4AH, United Kingdom