Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 1–2 business days. Standard UK delivery takes 3–5 business days. You will receive a tracking number once your order has been dispatched.

How much does shipping cost?

Standard shipping starts from £3.99. We offer free standard shipping on orders over £35.

Do you ship internationally?

We currently ship within the United Kingdom. International shipping is coming soon — sign up to our newsletter to be notified.

Can I track my order?

Yes! Once your order is dispatched, you will receive an email with your tracking number and a link to track your parcel.

Returns & Refunds

What is your return policy?

You have 14 days from the date of delivery to request a return. Items must be unopened and in their original condition. Please see our full Refund & Returns Policy for details.

Can I return a perfume or attar I have opened?

Unfortunately, for hygiene and safety reasons, we are unable to accept returns on opened perfumes, attars, bakhoor, cosmetics, or food items. This is in line with UK consumer regulations.

What if my item arrives damaged or incorrect?

Please contact us at nooreast@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or full refund.

Products & Fragrances

Are your perfumes alcohol-free?

Our concentrated perfume oils and attars are 100% alcohol-free. Our spray perfumes (EDPs) may contain alcohol — please check the individual product description for details.

Are your products halal?

Our alcohol-free attar oils and bakhoor products are halal-friendly. We recommend checking individual product labels if you have specific requirements.

What is the difference between an attar and an EDP?

An attar (or perfume oil) is a concentrated, alcohol-free fragrance applied directly to the skin. An EDP (Eau de Parfum) is a spray-based fragrance that contains alcohol and water. Attars tend to last longer on the skin and are a traditional Arabian form of perfumery.

How do I use bakhoor?

Bakhoor is best used with a traditional mabkhara (incense burner) or an electric bakhoor burner. Place a small piece on the heated surface and allow the fragrant smoke to fill your space. Keep away from children and flammable materials.

Contact & Support

How can I contact you?

You can reach us at nooreastshop@gmail.com. We aim to respond within 24–48 hours on business days.

Where are you based?

We are based in Manchester, United Kingdom.